Reset Password or Unlock Account
In this article
Nearly all Town accounts are required to register for self-service password reset. Self-service password reset gives you the ability to reset your password or unlock your account, with no administrator or help desk involvement.
From the Windows login prompt
On Town computers a Reset password option is available from the Windows login prompt. Clicking on this option will take you through the step-by-step process.
- At the Windows login prompt, click Reset password
- A temporary computer account is created to allow for a secure session. Click Reset password a second time to initiate the self-service password reset process.
Note: To cancel this process, click on Switch user to return back to the regular login prompt.
- The Self-service Password Reset Portal window will appear. Enter your email address, required captcha characters (not case sensitive) and click Next to proceed.
- Follow the remaining prompts to complete the process.
From anywhere using the web
If you're not at a Town computer or don't have access to one, you can reset your password from the web (using a personal computer or mobile device).
- Visit https://aka.ms/sspr
- Enter your email address
- Enter the required captcha characters (not case sensitive)
- Click Next
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Select one of the two options depending on whether you need to reset your password or unlock your account
- I forgot my password
- I know my password, but still can't sign in
- Continue to follow the provided steps