Access A Shared Mailbox
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Add a shared mailbox to Outlook on the Web
- From within your email account right click on Your email address (formally labeled Folders) in the left navigation pane
- Choose Add shared folder or mailbox and then type in the name of the account or email address to search the directory.
- Select the account and click Open.
Access the full mailbox account (Optional)
You can also access the full mailbox and control mailbox options like signatures. Please note that this ability depends on your level of access to the shared mailbox.
- Click on your account name in the upper right corner and choose Open another mailbox.
- Type in the name of the account or email address to search the directory.
- Select the account and click Open.
Add a shared mailbox to Outlook mobile
If you use Outlook for iOS or Outlook for Android, you can add a shared mailbox you have permissions to access on Outlook Mobile.
Use a shared mailbox on a mobile device (phone or tablet)
To access a shared mailbox on a mobile device, use the following steps.
- Sign in to your primary account in Outlook for iOS or Android.
- Tap the Add Account button in the left navigation pane, then tap Add a Shared Mailbox.
- If you have multiple accounts in Outlook Mobile, select the account that has permissions to access the shared mailbox.
- After the account setup process completes, the shared mailbox will display in your account list in Outlook for iOS or Outlook for Android.
- To remove a shared mailbox, go to Settings > Accounts. Then tap on the shared mailbox and select Delete Account.